If your tablet is connected via Bluetooth, check that the tablet and the Bluetooth on your computer are turned OFF.If you are using a Wireless Kit, remove the USB dongle from your computer.
Disconnect the Tablet or Cintiq from your computer.
You'd be surprised how many obscure decisions can determine whether your tablet works or not. This can sound tedious but is essential to make sure that everything is done correctly. NOTE: You should back up your user preferences before starting this process, as it will remove any preferences you may have set up.Īlso, a restart will be required after each step. Test the Device on this user to see if the issue might be your user prefs or something else within you original account. Other than simply restarting your computer, one method I'd suggest is to Restart Your Wacom Service Driver (Mac and Windows).Īn alternate option is to uninstall the driver as usual, but create a new user and install the driver while logged in to that. If you're troubleshooting your Driver, and reinstalling is only a last resort, you could try a few other methods listed in our blog of Wacom Tips.
This can be necessary to resolve any malfunctions your tablet, cintiq, or pen computer might be going through.īelow we'll show you how to correctly do this for both Mac OS and Windows/PC. When troubleshooting your device, or upgrading to a newer OS or Cintiq, it’s best to completely wipe and reinstall the Wacom drivers.